As a wholesale lender, I am always amazed and delighted by the
resourcefulness and ingenuity of our brokers. During these
turbulent times, the nightly news seems to concentrate only on the
negative. So while it would be easy to simply accept that
information as the only truth, some mortgage industry professionals
have taken the initiative to climb up onto their own digital
soapboxes to promote the other sides to the stories.
Blogs became a popular term during the last presidential election,
as each side created sites to present opinions and news. Political
blogs have been a driving force and role model for many individuals
to understand how to use the Internet to their advantage. Real
estate industry individuals are among the first professionals to
embrace this form of communication. They understand the tremendous
power it can have in self-promotion, but also how to serve their
community. By creating community blogs in the neighborhoods in
which they specialize, they can reflect their ability to be the
expert for the community. They provide community event updates,
legal actions, focus on local businesses and services and, of
course, lots of information regarding the real estate action in the
community. By using their blog in all of their advertising, they
are able to create loyalty through ongoing interest. This constant
exposure repays the real estate agent in satisfaction and, oh yeah,
income.
Whether in retail or wholesale mortgages, title or whatever, these
lessons are being learned at all levels of the mortgage industry.
In these times, it's an opportunity to focus on improving
credibility while providing knowledge and services to local
communities. Blogs are a simple and affordable technology platform
that allows individuals to express their ideas and expertise over
the Internet. If someone can write an e-mail, he has the technical
prowess to publish a blog. Through open-source software,
prospective bloggers can build and publish their own blogs for free
in a matter of minutes.
By starting a blog, the blogger can choose from an assortment of
pre-built themes to match the desired look and feel of his Web
site. He is also given a free URL. While many spend initial efforts
trying to come up with a custom theme or their own URL, the most
important part of a blog is to start writing. Blogging takes a
commitment to writing relevant content on a consistent basis. After
the blogger has proven to himself the worth of the blog and the
time commitment required, some blog software allows a blog to be
moved to a new URL or to have its look and feel customized at any
time.
Blogging makes you an expert. The time and effort used maintaining
a blog reflect a commitment to the blogger's profession. The
process of building a blog provides answers to questions not yet
asked by the consumer. For example, providing information about the
danger and advantages of certain adjustable-rate mortgage products
or the benefits of using Federal
Housing Administration products lays down a Web of answers
searchable by search engines. Because the consumers find the
answers to the questions for which they were searching, they make
the assumption that the blogger is an expert in his field. This
decision is confirmed by consistent reliable content being added by
the blogger. And as the content grows, the Web in which Google will
search grows with it.
Journalists are professional writers and are constricted with their
own viewpoint and life experience. They are not professionals at
being mortgage originators or real estate agents. Mortgage and real
estate professionals are able to convey much more easily the
complexities of different aspects of their industry. This is a
great opportunity to make sure the public is obtaining the best
information possible, with constantly updated information, and to
increase credibility of the blogger as an expert in the
industry.
Inspiration to start a blog can be found by visiting some of the
industry bloggers who are pioneering the way. Check out some of the
following:
www.themortgagereports.com
Dan Green, a mortgage originator in Illinois and Ohio, writes, in
layman's language, news concerning the mortgage industry.
http://matrix.millersamuel.com
Jonathan Miller, an appraiser in New York City, provides analysis
concerning property values and trends in the greater New York City
market.
www.lenderama.com
Todd Carpenter, a mortgage technology consultant, writes about
news, sales strategies and tech tools to help mortgage
professionals.
www.stpaulrealestateblog.com
Teresa Boardman, a Realtor in St. Paul, writes exclusively about
her local market. This is a very good example of a local real
estate blog.
www.blownmortgage.com
Morgan Brown, a Southern California mortgage originator, is not
afraid to air the less scrupulous actions of some bad actors in the
industry.
www.bloodhoundrealty.com/bloodhoundblog
Greg Swann, a Phoenix Realtor and advocate for reform in the real
estate industry, writes and edits a group blog covering all aspects
of real estate.
www.behindthemortgage.com
Alex Stenback, a loan originator in Minneapolis, writes about a
combination of mortgage and local real-estate-related issues.
This cross-section of prominent bloggers reflects the wide spectrum of perspective that can be shared with consumers by mortgage and real estate professionals. In today's market, many industry professionals are in a position to trade their own time, thoughts and efforts for an effective and affordable way to market themselves. Blogging is highly affordable, but requires commitment and consistency for success; however, the payoff can be mutually satisfying for the professional, the consumer and the credibility of our industry as a whole.
Cindy Carpenter is the Rocky Mountain regional manager for SunTrust Mortgage Inc.s wholesale division located in Denver. She may be reached at (720) 489-3600 or e-mail [email protected].