Titan Capital Solutions (TCS) announced it has added an overnight pricing protection policy and a scenario help desk to its jumbo correspondent program. To bolster its commitment to customer service, TCS stands behind a two to three day turn time for both underwriting and purchase review to improve its sellers’ performance.
The overnight price protection policy allows approved sellers to lock in rates from 6 a.m. MT to 6 a.m. MT the following business day, weekends included. Through the scenario help desk, TCS approved sellers have access to TCS’s underwriting staff to gain insight and assistance on TCS’s appetite for certain borrower situations.
“TCS is committed to providing our approved sellers with the absolute best customer service,” said Mary Kladde, CEO of TCS. “Not only do we have some of the lowest turn times in the jumbo space, but we’re also leading the market on pricing for the 20-year fixed jumbo product and hybrid ARMs. Providing overnight pricing protection and the scenario help desk only solidifies our commitment to our approved sellers.”