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ISGN Corporation has announced enhancements to its Web-based, end-to-end default management platform, Tempo. The highly dynamic platform now features a quality right party contact (QRPC) call center; enhanced document tracking and package generator; loss mitigation and early intervention setup; and dynamic data forms to improve event or task ownership.
ISGN’s newly enhanced Tempo helps servicers, attorneys and vendors manage and track the default lifecycle from the beginning of retention review all the way through to liquidation, including bankruptcy and foreclosure attorney processes. The platform’s new QRPC call center feature now enables users to log all incoming and outgoing calls, reporting important elements such as the caller’s attitude, whether the caller was an authorized third-party, and the call start and stop time.
Additionally, Tempo’s enhanced document tracking enables users to create a checklist of all documents needed to complete a referral, then track those documents based on referral type and subtype—ensuring servicers and all involved parties meet process requirements and milestone deadlines. Tempo users can then automatically generate and upload a package within the platform to a specified FTP site for printing. Tempo also now features a common borrower financial history screen, which displays the borrower’s financial obligations and assets, as well as a common borrower discovery screen that reveals why the borrower defaulted on a loan.
“Tempo’s tracking, communication and reporting functionalities are more intuitive than ever before, providing servicers the ability to easily find the information they need, when they need it,” said Paul Imura, CMO of ISGN. “At ISGN, we understand that managing defaulted loans is a complex and involved process. We anticipate defaults to increase over the intermediate term because of the millions of mortgages originated in the past three years coupled with credit underwriting guideline expansion. Tempo can help prepare our partners with a unique end-to-end default solution.”
Other enhancements include loss mitigation and early intervention setup, which enables users to set up and track the retention or liquidation process, and self-managed dynamic data forms that allow servicers to easily add events or tasks for completion. With Tempo, servicers can configure and manage their own workflow rules with minimal to no IT resources. Providing servicers with complete ownership of these tasks eliminates the risk of attorneys accidentally completing a servicing step.