"We are building our residential mortgage business around everything we know about customer satisfaction so we can help our customers to make confident decisions when they select a mortgage," said Mark Danahy, president of KeyBank Mortgage. "Our customers want banking to be easy and straightforward, and obtaining a mortgage is no exception. Black Knight's suite of products has the flexibility and ability to integrate with additional solutions to support the mortgage origination process. This means we can efficiently expand our retail mortgage business with a streamlined process that provides great customer service."
Empower offers a task-based engine to automate the various processes involved in originating a loan, which will help KeyBank Mortgage increase the productivity of its retail operations and decrease risk by minimizing the number of manual processes, helping to reduce the overall cost per loan. Empower is available as both an ASP- and lender-hosted, Web-based loan origination solution that supports retail, wholesale and consumer direct channels and helps lenders electronically capture, process and close loans.
KeyBank will also implement Exchange, an open technology platform that provides integration, data management, decisioning support and workflow management through a 24/7 data exchange that connects more than 17,000 of the mortgage industry's service and solution providers. Exchange is available through RealEC Technologies, a division of BKFS.
"We are pleased that KeyBank Mortgage has selected Empower to help expand its operations and provide great service to its customers," said Jerry Halbrook, president of the Black Knight Origination Technologies division. "Black Knight is proud to offer a full range of origination technologies and analytic tools to help lenders grow and protect their businesses."