Gateway Mortgage is moving its servicing operations onto Intercontinental Exchange's (ICE) MSP platform, a technology investment that follows the lender's disclosure earlier this year that regulatory capital requirements had forced it to sell billions of dollars in mortgage servicing rights.
The Jenks, Oklahoma-based lender, a division of Gateway First Bank, announced Wednesday that it will implement ICE's MSP servicing system alongside digital borrower engagement, customer service, and portfolio analytics tools.
The agreement is intended to consolidate servicing functions, improve operational efficiency, and strengthen compliance as Gateway supports its national mortgage business.
The move comes months after Gateway disclosed selling servicing rights tied to $2.4 billion in unpaid principal balance during March and April 2026.
In a May letter to federal banking regulators, Gateway said capital requirements governing mortgage servicing assets had constrained its ability to retain servicing relationships.
At the time, the bank reported a servicing portfolio of approximately 77,000 loans totaling $16.4 billion in unpaid principal balance, all originated through its own operations.
Gateway said the capital restrictions had prompted periodic bulk MSR sales to preserve regulatory capital, rather than because selling the assets offered the best economic return.
The bank argued that those sales reduced its ability to maintain customer relationships, retain escrow deposits, and pursue additional lending opportunities.
The ICE agreement addresses a different part of the servicing business: the technology supporting loans Gateway services. The companies did not indicate that the implementation would change Gateway's MSR retention strategy.
Bringing Servicing Operations Together
Under the agreement, Gateway will adopt ICE's MSP platform, which supports loan servicing from boarding through payoff or default resolution, including loss mitigation, foreclosure, and bankruptcy processes.
Gateway also plans to implement ICE Servicing Digital, a borrower-facing payment and account management platform; ICE Customer Service, which consolidates borrower information and interaction histories; and ICE Business Intelligence, which provides portfolio reporting and loan-level analytics.
"ICE’s integrated servicing solutions give us the tools to operate more efficiently while maintaining the personal service and strong community relationships our customers count on," said Earl Dunham, chief operating officer at Gateway Mortgage.
For mortgage lenders, servicing technology investments can support operational efficiency while helping preserve relationships with borrowers after closing. Integrated borrower portals and customer service systems can also provide opportunities to identify refinancing and home-equity needs within existing portfolios.
NMP previously reported on ICE's efforts to connect its Encompass origination platform with MSP servicing technology, including tools designed to support repeat lending opportunities.
Gateway's Broader Expansion
The technology agreement also comes as Gateway First Bank moves forward with its planned acquisition of Texas-based Colonial Savings.
The transaction, expected to close in the first quarter of 2027, subject to regulatory approvals, would expand Gateway's banking presence in Texas. Colonial has said its existing lending and servicing operations will continue during the transition.
Neither Gateway nor ICE has indicated that the new servicing platform is connected to the acquisition.
Gateway's selection adds to ICE's growing list of servicing technology relationships. In April, UWM selected ICE's MSP platform as part of its move to bring servicing operations in-house.
ICE has also expanded servicing relationships with major lenders including Wells Fargo and Freedom Mortgage.
Gateway's agreement adds another national mortgage lender to ICE's servicing platform at a time when the bank is investing in servicing infrastructure while managing the capital demands of retaining mortgage servicing assets.
