Guild Mortgage has selected its branch in Lake Oswego, Ore. as its "2015 National Branch of the Year." Branch Managers Patrick Welberg and Scott Starr led participation in a wide range of community activities and service levels that helped make Guild the number one lender in the state in 2015. Company executives reviewed 234 Guild branches and satellites using both quantitative and qualitative factors. The factors included customer satisfaction, volume, profitability, loan quality, audit scores, and the branch’s general spirit of teamwork, community involvement and ability to build and maintain strong relationships.
Mary Ann McGarry, president and CEO, praised the Lake Oswego team for setting a high standard for customer service and growth throughout the area. Mortgage industry veterans Welberg and Starr have been with Guild for more than five years and lead the branch. The two joined Guild in 2011 and have built a strong team of talent at the branch and six satellite offices throughout the state. They helped guide Guild to become the number one overall lender in Oregon in 2015.
“The Lake Oswego team is also packed with movers and shakers in their communities,” said Bob Engelke, Guild's Oregon state manager and regional vice president. “Over the past few years, the team has raised money for veterans foundations and the Children’s Cancer Association, supported efforts to combat human trafficking in Portland, and volunteered for Habitat for Humanity in various places around the state. This branch raises the bar at Guild.”
