Altisource Portfolio Solutions has announced several milestones in its Field Services. Key highlights include advancements in Altisource’s vendor training platform, Altisource Academy, and the expansion of its regionally-specialized field services managers group.
Altisource Academy is a learning management system that includes a robust training platform to train vendors, subcontractors, real estate brokers and attorneys on client requirements, investor guidelines, Altisource procedures, and legal and regulatory requirements.
Altisource Academy features include:
►Live Webinar sessions with dashboard monitoring to track trainee attentiveness
►Mobile-friendly modules for easy field use
►Module performance analytics and tracking to provide insight into training gaps before issues might occur in the field
►Dashboard to track and manage vendor and individual performance
The Field Services business also added eight new Regional Field Services Managers. These experienced, full-time employees have developed relationships with local municipal officials and have extensive localized knowledge of the rules and regulations in the municipalities they represent. Manager locations are strategically selected based upon client volumes and requirements, industry developments, regulatory changes and market needs. The Field Service Managers’ responsibilities include: conducting quality control inspections; performing vendor field training; addressing local escalations in collaboration with government and community stakeholders and vendors; performing property-level oversight functions; and responding to operational matters where local presence and expertise is critical.
“Our Field Services team continues to deliver exceptional value and service to our clients through outstanding leadership, training and innovation, all of which are led by our dedicated employees,” said Tim Meyer, Vice President of Field Services at Altisource. “Our 2016 milestones further confirm and demonstrate our commitment to providing tools and services that are crucial for staying ahead and being a responsible community steward in today’s ever-changing default management industry.”
