Ascend Federal Credit Union Utilizes OpenClose’s LenderAssist LOS

May 01, 2018

OpenClose has announced that Ascend Federal Credit Union is leveraging its LenderAssist LOS platform and DecisionAssist product and pricing engine (PPE). OpenClose’s browser-based solution has delivered additional efficiencies and heightened service levels for the credit union’s growing Mortgage Lending Division.

Ascend engaged with OpenClose to provide the credit union with a robust LOS that will simplify its mortgage processes, ensure compliance, improve efficiencies, maximize productivity and reduce costs–without the time and expense of implementing and maintaining a legacy system. LenderAssist was configured to support Ascend’s specific business processes and automate the lending workflow from start to finish. The entire platform was implemented in less 60 days.

“Since implementing OpenClose, we have enhanced our overall mortgage lending process and ability to provide faster, better service to members looking for a home loan,” said Don Gilliam, Vice President of Mortgage Lending at Ascend. “The team at OpenClose is outstanding to work with and always provides very responsive, personalized customer support to our mortgage staff.”

LenderAssist is cost effectively delivered on a software-as-a-service (SaaS) basis. OpenClose maintains the entire system for Ascend, thus avoiding the need to add internal staff and dramatically reducing total cost of ownership.

“Attaining a home loan can be an intimidating, complex experience for many consumers, but Ascend’s focus on service and use of technology makes it very easy for members to do business with them,” said JP Kelly, President of OpenClose. “LenderAssist and DecisionAssist have contributed to Ascend’s already high service levels by helping add simplicity, transparency and excellence in service to members.”

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May 01, 2018

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