Skip to main content

Dimont Debuts Enhanced Loss Draft Customer Support Service

Phil Hall
Feb 11, 2019
Dimont, the Dallas-headquartered provider of hazard insurance claims and loan administration services to the residential mortgage industry, has promoted Laura MacIntyre to CEO

Dimont has created its Enhanced Loss Draft Customer Support service, which is designed to help lenders coordinate a faster and more effective resolution of loss drafts by outsourcing insurance claims-related communications with customers through e-mail and direct calls.
 
According to the Dallas-based company, the new service is designed to augment its Loss Drafts service, which allows borrowers, mortgage servicers and Dimont staff to upload insurance claims-related documents and share status information electronically via a web portal. The new service will enable users to view the loss draft status in real time, along with a complete audit trail of uploaded documents and event tracking. Servicers will also be able to allow Dimont to handle direct communications with their borrowers on claims-related issues, the company added.
 
“Our Enhanced Loss Draft Customer Support Initiative helps lenders focus on their core tasks while we handle all the communication with borrowers done through e-mail and a call center,” said Denis Brosnan, President and Chief Executive Officer of Dimont. “This service is particularly beneficial to lenders who sometimes find themselves overwhelmed by the task of communicating in the wake of a major crisis that impacts many borrowers such as a flood or other natural disaster. In those circumstances, borrowers need help with their insurance claims quickly. Even in the early stages of our implementation, we have seen dramatic reduction in call abandonment rates and an overall uptick in customer satisfaction.”

 
Published
Feb 11, 2019
KBRA Assigns Preliminary Ratings To SEMT 2021-6

Pool Of 497 First-Lien Loans Combined Have A Principal Balance Of Nearly $449M

Industry News
Sep 16, 2021
Fugo Appoints Bahlman As VP, Client Relations & Sales

Brings 19 Years of Experience To Texas-Based Back-Office Support Company

Industry News
Sep 16, 2021
Envoy Mortgage Expands To Atlanta

Envoy Mortgage lender expanded its Southeast operations to Atlanta, GA.

Industry News
Sep 15, 2021
FHFA Suspends Controversial PSPA Amendments

Today, the FHFA will be suspending controversial provisions added to the Preferred Stock Purchase Agreement (PSPA) on January 14, 2021.

Industry News
Sep 15, 2021
Covius Holdings To Acquire Nationwide Title Clearing

All 670 NTC Employees, Including Senior Management, Will Join Covius

Industry News
Sep 14, 2021
MBA Appoints AVP Of Diversity, Equity, & Inclusion

Promotes Amber Lawrence From Position As Associate Director Of Career Development Programs

Industry News
Sep 14, 2021