Skip to main content

Dimont Debuts Enhanced Loss Draft Customer Support Service

Phil Hall
Feb 11, 2019
Dimont, the Dallas-headquartered provider of hazard insurance claims and loan administration services to the residential mortgage industry, has promoted Laura MacIntyre to CEO

Dimont has created its Enhanced Loss Draft Customer Support service, which is designed to help lenders coordinate a faster and more effective resolution of loss drafts by outsourcing insurance claims-related communications with customers through e-mail and direct calls.
 
According to the Dallas-based company, the new service is designed to augment its Loss Drafts service, which allows borrowers, mortgage servicers and Dimont staff to upload insurance claims-related documents and share status information electronically via a web portal. The new service will enable users to view the loss draft status in real time, along with a complete audit trail of uploaded documents and event tracking. Servicers will also be able to allow Dimont to handle direct communications with their borrowers on claims-related issues, the company added.
 
“Our Enhanced Loss Draft Customer Support Initiative helps lenders focus on their core tasks while we handle all the communication with borrowers done through e-mail and a call center,” said Denis Brosnan, President and Chief Executive Officer of Dimont. “This service is particularly beneficial to lenders who sometimes find themselves overwhelmed by the task of communicating in the wake of a major crisis that impacts many borrowers such as a flood or other natural disaster. In those circumstances, borrowers need help with their insurance claims quickly. Even in the early stages of our implementation, we have seen dramatic reduction in call abandonment rates and an overall uptick in customer satisfaction.”

 
Published
Feb 11, 2019
CFPB Issues Guidance On AI In Credit Underwriting

Creditors must provide specific and accurate reasons for credit denials, even with complex AI models.

Sep 19, 2023
Intercontinental Exchange Completes Black Knight Acquisition; Births Dark Matter Technologies Under Constellation Software

Rich Gagliano takes the helm at Dark Matter Technologies, poised to lead the future of Empower LOS with a 1,300-strong team, blending startup agility with decades of industry experience.

Sep 18, 2023
FHFA Invites Public Engagement On Modernized Credit Score Transition

Stakeholder forums and listening sessions planned to ensure seamless rollout; extended timeline for bi-merge credit report requirement in play.

Sep 11, 2023
Desperation Drives Difficulty in Closing Mortgages in California

Analysis reveals California among top 20 toughest states for mortgage closures.

Sep 11, 2023
If You Build It, They Will Come

Ratings will go a long way toward growing the market for home equity-backed securities

Sep 07, 2023
Investors May Be Losing Interest In The Single-Family Rental Market

Rise in interest rates, drop in values have them pulling back in certain regions

Sep 07, 2023