Skip to main content

SocialSurvey Recognizes Embrace Home Loans for Superior Customer Satisfaction
Mar 14, 2019
Embrace Home Loans has received the first-place award for the Top Mortgage Companies in Customer Satisfaction in the Large Division, as provided by SocialSurvey

Embrace Home Loans has received the first-place award for the Top Mortgage Companies in Customer Satisfaction in the Large Division, as provided by SocialSurvey, which released data on customer satisfaction among nearly 200 mortgage companies nationwide.
SocialSurvey sent out thousands of surveys to customers who closed transactions with Embrace Home Loans in 2018, and with an impressive 62 percent of customers completing the survey, Embrace's Loan Officers averaged nearly 4.9 out of a possible 5.0-star review combined.
In addition, nine Embrace Loan Officers ranked among Social Survey's Top 250 Originators out of more than 30,000 LOs. That includes Senior Loan Officer Frank Virga, based out of the Hauppauge, N.Y. branch, who ranked among the Top 10 Originators.
"Embrace is delighted with all of the great customer feedback on Frank and our loan originators across the country," said Meghan Handy, Customer Experience Director, Vice President at Embrace Home Loans. "As consumers increasingly research mortgage lenders and specific loan officers online, the top reviews we receive are a true testament to the superior customer service Embrace and our originators provide."
Virga currently has a 4.94-star rating and 262 completed customer reviews.
"I'm thrilled to rank among the Top 10 loan originators in the country," Virga said. "I work hard to give my customers a smooth and pleasant mortgage experience, which is reflected in the great reviews I receive. Customers know they can put their trust in me."

Mar 14, 2019
Fannie Mae Introduces Spanish-Language Homebuyer Education Program

The new platform, HomeView en Español, aims to bridge language barriers hindering Hispanic-Americans from purchasing homes..

Sep 29, 2023
Layoffs At

After a rocky market debut, has laid off staff.

Sep 25, 2023
CFPB Issues Guidance On AI In Credit Underwriting

Creditors must provide specific and accurate reasons for credit denials, even with complex AI models.

Sep 19, 2023
Intercontinental Exchange Completes Black Knight Acquisition; Births Dark Matter Technologies Under Constellation Software

Rich Gagliano takes the helm at Dark Matter Technologies, poised to lead the future of Empower LOS with a 1,300-strong team, blending startup agility with decades of industry experience.

Sep 18, 2023
FHFA Invites Public Engagement On Modernized Credit Score Transition

Stakeholder forums and listening sessions planned to ensure seamless rollout; extended timeline for bi-merge credit report requirement in play.

Sep 11, 2023
Desperation Drives Difficulty in Closing Mortgages in California

Analysis reveals California among top 20 toughest states for mortgage closures.

Sep 11, 2023