Gateway First Bank has announced the appointment of industry veteran Stephen Staid as its chief servicing officer, where he will direct a team overseeing customer care, investor accounting, loss mitigation, escrow administration and operations support. He will also spearhead a variety of initiatives, including technology enhancements, operations improvements and business development. Staid will report directly to Gateway CEO Stephen Curry.
“Staid brings unique industry expertise as a former executive with top-tier financial institutions. His wealth of knowledge in mortgage servicing will position Gateway to become one of the nations’ leaders in mortgage servicing businesses in a highly competitive environment,” said Stephen Curry, CEO of Gateway.
Staid’s experience in the mortgage industry is concentrated in servicing. From 1992-2007, Staid held a variety of leadership roles in the default and customer service arena. In 2007, Staid relocated to Europe where he was responsible for mortgage servicing operations in countries across the continent. Upon his return to the U.S. three years later, he took a leadership role at Saxon Mortgage, a Morgan Stanley subsidiary, eventually becoming its CEO. In 2012, Staid was recruited into a senior leadership role at Bank of America, overseeing non-default servicing operations and the bank’s mortgage related companies, including the title company, appraisal management company and others. In 2017, Staid was tapped by PHH to lead their $160 billion mortgage servicing business.
“Having been involved in mortgage servicing for most of my professional career I am thrilled to join Gateway to help them expand and grow,” said Staid. “I have been a fan of Gateway from a competitor standpoint and now excited to join a world-class team.”
