Mid America Mortgage Inc.
has completed the transition of its servicing operations to its newly-formed in-house Servicing Department. Mid America’s national servicing portfolio, which currently comprises more than 35,000 loans from across the Mid America family of brands, will be managed by an internal staff of approximately 40 employees located in the firm’s Addison, Texas headquarters.
“After working with our sub-servicer for the last nine years, we realized the time was right to bring our servicing operations in-house,” said Mid America Owner and Chief Executive Officer Jeff Bode. “With this transition, our team will be able to provide even more personalized attention to Mid America’s valued customers.”
In keeping with its corporate goal of running a completely digital mortgage environment, Mid America has made considerable investments in technology to digitize its servicing division by eliminating paper and encouraging paperless billing and electronic payments.
“This project has been nearly a year in the making and would not have been possible without the support of both our existing internal staff and the core group of partners we’ve chosen to power our servicing operations,” said Mid America Chief Financial Officer Michael Kennemer. “We would like to take this opportunity to thank each one of the partners and team members that has helped us reach this point, but especially Sagent Lending Technologies, which provided a dedicated staff of 20 people and more than 350 hours of classroom training to assist in making this transition.”