Cenlar Appoints New VP of Executive Client Management

Cenlar FSB, a Ewing, N.J.-based mortgage loan subservicer, said Tuesday it has appointed Allison Batts as vice president of executive client management.

In her new role, she will be responsible for collaborating with the client management team to improve and enhance the delivery of services that best focus on the needs of the company’s clients.

Cenlar said Batts is a transformational leader with a passion for innovation, process reengineering, and devising strategies to accelerate growth through organizational optimization, focused on leading employees, enhancing the client experience and driving organizational growth.

“Allison has an extensive track record of leading organizations and creating solutions to help better manage relationships with external stakeholders,” said Matt Detwiler, senior vice president of client relationship management. “She will be an invaluable asset to Cenlar in identifying and resolving challenges that will strengthen our relationships with clients and enhance their experience.”.

Before joining Cenlar, Batts held multiple roles at Mr. Cooper Inc., most recently serving as managing vice president of client delivery. She also held various roles at HSBC Finance, North America, including vice president of operations and governance in the Corporate Affairs North America division of the bank.

“I look forward to partnering with the client management team and leveraging my expertise to develop processes and procedures for managing Cenlar client relationships,” Batts said.

Cenlar FSB services loans in all 50 states and U.S. territories, serving banks, credit unions and mortgage bankers.