Mortgage loan subservicer Cenlar FSB appointed Ingrid Jaschok to senior vice president of Default Operations.
“Ingrid is a valuable addition to the team and I am confident she will deliver the best experience for our clients and their homeowners. A seasoned executive, Ingrid has a proven track record of utilizing innovative approaches and promoting the adoption of new technologies to increase productivity in the loss mitigation process,” Senior Vice President of Loan Operations Bill Moffett said.
As SVP of Default Operations, Jaschok will oversee all business segments within the default servicing portfolio, including early and late-stage default. In addition to those duties, she will develop and implement strategies that ensure goals are achieved while enhancing the homeowner experience and meeting investor, regulatory, and compliance guidelines.
Jaschok has more than 25 years of experience in call center operations, loan administration, mortgage loan servicing, loss mitigation, bank and non‐bank financial institution management, as well as regulatory and compliance oversight. Prior to joining Cenlar, Ingrid was senior director and senior vice president of Default Servicing at Flagstar Bank. She served as senior vice president of Vulnerability Management at Citibank before that. She also held leadership roles at both Freedom Mortgage and Mr. Cooper.
“I look forward to joining the team and further enhancing the homeowner experience. Homeowners are always first and foremost in the front of our minds and we are always here to help them,” Jaschok said. “My overarching goal is to create the best experience for homeowners no matter how they want to interact with us – whether that’s through our self-service options or on the phone.”
Jaschok earned her bachelor of science in education from Kent State University. She is also a recipient of the 2019 Women in Housing Leadership Award for Diversity & Inclusion.
