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Newrez, a national mortgage lending and servicing organization, has hired Neenu Kainth as chief digital officer. She joins the company from a similar role at Mr. Cooper.
Kainth steps into her new role for the Pennsylvania-based lender with more than 20 years of experience driving digital transformations at Fortune 500 companies. With a design-centered focus and agile development methodology, Kainth will drive digital adoption in her new role to improve the customer experience, optimize cost structures for the loan servicing business, and increase customer retention for the origination channels, the company said.
“Neenu has an unmatched skill set, experience, and track record that is novel within our industry — time and time again, she has proven her ability to drive innovation and digital transformation and we are so lucky to have her on our team,” said Newrez President Baron Silverstein. “She is a recognized leader in the mortgage industry. I look forward to all the initiatives she will lead in her role that will drive faster value and solution delivery and advance our customer-first product innovation.”
Prior to joining Newrez, Kainth worked at Mr. Cooper, where she led the organization’s digital transformation across all lines of business for all customer-facing and back-office functions, overseeing the omni-channel customer solutions (including web, mobile apps, IVR, predictive routing and agent desktop solutions), end-to-end process optimizations for back-office operations and product management for the home loan journey.
In addition to her career within the mortgage industry, Kainth has also held senior roles at Verizon and Comcast, where she was responsible for the growth of digital products, including product management, technology development, pricing, revenue and cost management.