A San Diego-based provider of hazard insurance claims management for the mortgage industry announced a promotion among its executive leadership this week.
Rutledge Claims Management (RCM) promoted its chief operations officer Aubrey Gilmore to president. In this new role Gilmore oversees the company’s core services, driving strategic decisions, and ensuring client satisfaction, officials said in a statement.
“The decision to promote Aubrey to president was a very simple one,” RCM CEO Allison Rutledge said. “As COO, she managed our internal operations to near perfection, while her hard work and unwavering commitment to our clients solidified our status as a proven leader in the hazard claims market. I am confident Aubrey’s extraordinary leadership will guide RCM to new heights and continue to drive successful outcomes for our clients.”
RCM founder and former president Tom Rutledge is taking on the newly-created position of chief financial officer, managing the company’s fiscal operations and growth.
“I'm honored to lead RCM in this crucial moment for the housing industry,” Gilmore said. “As servicers and investors seek innovative solutions for operational efficiency amid evolving challenges like climate risk, I plan to expand our services to help clients navigate these changes while delivering exceptional results.”
The graduate of Rutgers University, who joined RCM in 2008, said she is prepared to tackle the complex challenges of the hazards claim market into the future.
“The combined impact of inflation and increased disasters is driving up home insurance costs,” Gilmore pointed out. “Insurers are raising rates, pulling back from key markets, and cutting costs. In today’s climate, It's imperative for servicers and investors to establish stringent controls, ensuring continuous monitoring of insurance coverage to protect assets. Because insurance carriers may cut corners, our work at RCM becomes pivotal,” she continued. “We not only help recover every dollar rightfully due under the policy, but also serve as a crucial partner in efficiently filing claims. Our comprehensive support helps maximize returns and protect our clients’ interests.”
