Wholesale broker Compass Mortgage writes loans through PowerTPO. “They’re an amazing partner for us,” Broker/President Jamie Brown told Mortgage Banker Magazine. “They are super efficient, very responsive and in touch with all of the latest technological advances available to us.”
This dedication to service stems from their philosophy to approach every loan like it’s the last.
“Level of service is not just an assembly line production unit, but it’s treating each loan with care,” Arsta says. “From a broker perspective, we’re very broker friendly. We’re not out to steal their customers. We’re here to help them gain customers. That’s our goal every day.”
Covita Lending has been brokering its deals to PowerTPO since the start of 2023.
“Overall, they’ve done a very good job for us on all fronts,” owner and co-founder Steve Beskid says. “They’ve been very strong on the pricing side of things, which has been very helpful.”
Responsiveness is also key to ensuring a strong partnership in this business.
“If we have issues on a file we’ve always got someone we can reach out to,” Beskid points out. “They’ve been able to meet tight timeframes with us and help when we have issues with a third party or an appraisal. They’ve done a very good job as somebody new to the broker space, and I would imagine as time progresses they’re just going to get more efficient.”
In a time when the mortgage industry was scarred by layoffs and companies shuttering, this is worthy of applause.
Arsta’s advice to other entrepreneurial hopefuls vying for success in this business?
“You have to find your need and your niche,” he says. “And our niche is customers that are still looking for a very personal experience along with knowledge and expertise in the field. My approach is relationships and people matter. And our job is to fulfill what’s provided to us and create a good experience for everyone.”