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Total Expert, the Minneapolis-based customer experience platform for modern financial institutions, has announced it has hired Chad Gaydos as the company’s president.
Gaydos will focus on scaling and enabling business operations, and executing on a plan that supports Total Expert’s impressive growth trajectory, the company said. He will lead strategy and execution for day-to-day operations, with all functional lines and their executive leaders reporting to him. He will report directly to Founder and CEO Joe Welu.
Gaydos previously worked at Talkdesk, a global software-as-a-service (SaaS) leader in the contact center industry, where he was COO the past two years. He was instrumental in building out the executive team at Talkdesk, and key to the company’s recent disruptive growth, Total Expert said.
He also brings two decades of executive leadership from Skillsoft, the world’s largest corporate learning software provider, and SAP, the largest global enterprise application software company. At Skillsoft, he served as CRO and COO, leading all aspects of go-to-market in the Americas, Europe, the Middle East and Africa, and Asia-Pacific. In his role as COO for SAP’s Regulated Industries business, Gaydos led the strategy, operations, revenue performance, customer relationships, and total customer satisfaction in federal, state, and local government, utilities, and healthcare markets throughout the United States.
“As we enter a new year, Total Expert enters a new phase of growth. That’s why I’m beyond excited to welcome Chad Gaydos as our president,” Welu said. “Chad is absolutely the right person for this critical job and has an incredible record of leading category-defining, high-growth companies at global scale to even greater success.”
Welu added that Gaydos “shares my passion for helping customers win through innovation and digital transformation. As the financial services industry continues to modernize, Total Expert is fortunate to be a key technology partner to many of the companies leading the pack. I’m confident that Chad’s unmatched drive for customer excellence, combined with his deep experience scaling businesses for growth will unlock our next level and continue to create tremendous value for our customers.”
“I am thrilled to join Total Expert as president and to bring even greater focus on delivering value for our customers, partners, and employees,” Gaydos said. “The financial services industry is changing at light-speed due to growing consumer expectations and preferences accelerated by the pandemic, and external forces such as regulations and rates. Total Expert is an innovative, high-value partner for modern banks and lenders, filling the gaps in the customer lifecycle so that they can authentically connect and create customers for life. I look forward to digging in and building on Total Expert’s current momentum — aligning the company to a customer-driven growth strategy and continuing to create an inspiring place to work.”
The announcement comes as Total Expert has reported significant growth. The company achieved a 4x increase in revenue over the past three years and now serves more than 175 financial institutions, including 15 of the top 25 U.S. banks and lenders. It recently was recognized as the No. 1 CRM platform by STRATMOR Group, and earned top spots on the lists of the 2021 Inc. 5000 and the 2021 HousingWire Tech100.