Tagged: J.D. Power

Advisory-Focused Originators Leading In Customer Satisfaction

J.D. Power’s latest Mortgage Origination Satisfaction Study found that lenders attaining the highest scores are amping up their skillset by blending high-touch advisory relationships with intelligent digital infrastructure

Industry News
Analysis and Data
Nov 12, 2025
As Lenders Move To More AI, Digitization, Borrowers Want A Real Human

90% of homebuyers want their lender to walk them through 'every aspect of' borrowing process,' J.D. Power tells NMP

Analysis and Data
Operations
Mar 13, 2025
Leaders Ramp Up AI In Lending As Chatbots Rise

While technology and digital capabilities in mortgage lending and servicing have grown, consumers' preference for human contact endures

Analysis and Data
Oct 25, 2024
J.D. Power: Customers See Little Difference Between Lenders

Focus on rates has shifted how borrowers shop for mortgage

Analysis and Data
Nov 11, 2022
Nov 10, 2022
The Interest