Mortgage lenders love to tout high retention numbers. But without a common definition of recapture, the industry's favorite metric may reveal more about marketing than actual borrower retention
Tagged: mortgage servicing
Mortgage subservicer says early-stage assessment helps lenders identify operational risks, improve onboarding efficiency, and reduce transfer-related delays
Truist subsidiary secures ratings from all five major agencies, expanding its commercial mortgage platform
Shareholder vote pushed to May 28 as lawsuit raises new questions over CrossCountry deal
Complaint points to earlier higher bids and disclosure gaps in CrossCountry deal
Bank repossessions jump 45% year-over-year while industry voices warn the wave is just getting started
The independent mortgage brokerage plans a phased rollout beginning as early as July 2026, giving affiliated originators a new pathway to recurring servicing-related revenue
CrossCountry, on behalf of Two Harbors, will pay UWM a $25.4 million termination fee
PHH has expanded its LASI AI assistant within LoanSpan, enabling clients to access call recordings, loan-level data, and operational insights on demand
ICE Mortgage Technology’s redesigned MSP platform introduces a modern interface and expanded automation to help servicers streamline workflows, reduce manual tasks, and enhance borrower engagement