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National Mortgage Professional
Dec 14, 2008

Julie Dietz joins Residential Finance CorporationMortgagePress.comJulie Dietz, Residential Finance Corporation, FHA, RFC Residential Finance Corporation (RFC), a nationwide mortgage lender specializing in refinance, has announced the appointment of Julie Dietz as director of training and development. Dietz is a seasoned training professional with 15 years of experience in developing and managing sales and operations training programs specific to the mortgage industry. She has developed and directed high-impact training programs for many thousands of mortgage professionals in sales, operations, and customer service at some of the nation's top lenders, including Bear Stearns and Company, Oak Street Mortgage (OSM Financial Services), and Delta Financial Corporation. Dietz will lead the development of internal training initiatives for RFC to ensure continuity of sales and operations excellence as the FHA refinance specialist continues to experience fast-paced growth. Residential Finance Corporation Vice President of Sales Obiora Egbuna said, "We are pleased to welcome Julie Dietz to our team. As our expansion continues at a record pace, we realize that to maintain our standards of excellence in sales and operations, ongoing training is more important than ever. Julie will work closely with sales and operations to develop end-to-end internal training programs to ensure that each employee is always fully versed in our standards of operation and commitment to excellence, the latest updates in sales and operations, ongoing changes in technology and the latest industry legal and compliance regulations." Julie Dietz has created highly successful training specific to employees at every level, including orientation and new hire, technical, sales, operations, legal and compliance, customer service, executive leadership, and many other custom programs. She has also created Web training sessions for on-demand training and tutorials and state-of-the-art computer-based training modules for remote training worldwide. Commenting on her appointment, Dietz said, "Residential Finance Corporation has realized the importance of thorough and ongoing training in driving sales and ensuring customer satisfaction in a rapid growth environment. I am excited to develop and direct the internal training programs to ensure that everyone is thoroughly trained on the same standards and procedures, and to discover and implement ways to process FHA loans faster for our borrowers. I have worked with Obi Egbuna and (mortgage trainer) Dale Vermillion before and look forward to reactivating our symbiotic relationship in helping each employee maximize their potential." Dietz will be responsible for developing and implementing crucial training programs to improve operational efficiencies companywide. She will work with the management teams in every department to develop training content to enhance the entire sales process from origination to funding. Company President Michael Isaacs said, "Adding Julie Dietz to our executive team underscores the seriousness of our commitment to delivering excellence at every step of the refinance process. Our goal is to provide borrowers with the fastest and smoothest FHA refinance experience. We have laid the technical and structural groundwork to support our growing team, and now Julie will direct the standardization of our overall processes and procedures to ensure continuity and quality at every step. "Julie will work in conjunction with our training partner Dale Vermillion, who will continue his quarterly sales training and monthly leadership guidance programs," continued Isaacs. "A company is only as good as the sum-quality of its employees. Together, these industry-leading training professionals will enable each Residential Finance Corporation employee to achieve their maximum potential and keep us on track to achieve our target of 300-percent growth over the next three years." For more information, visit www.residentialfinance.com.
Published
Dec 14, 2008
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