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MRG launches Dashboard for mortgage originators and servicers
Oct 12, 2009

MRG Document Technologies (MRG), a provider of mortgage technologies to banks, credit unions and other lenders, has announced the launch of a dashboard feature to MIRACLE Online, its electronic document preparation and compliance software, so that mortgage originators and servicers can have detailed visibility into the process workflow of their loan originations, refinances and modifications. Based on workflow criteria provided by the lender or servicer, the dashboard provides real-time visibility to the flow of document creation or the forward movement of multiple events affecting the status of loans. The dashboard and workflow concept gives lenders control of a situation and the ability to automate certain steps that are otherwise handled manually by an individual or team of people. “We created the dashboard feature so lenders can find out exactly at what stage their loans are within the workflow at any given point in time and can share this information with their staff or technology partners,” said Laura LaRaia, an attorney and director of customer service at MRG. “For example, the dashboard reports let the lender or servicer know if loans are flowing at an optimal speed through the process or the reports may show that there is a backlog of loans that needs to be addressed by adding more staff to an area to handle the slowdown.” The process workflow is a fully customizable, rules-driven engine with automatic notifications, conditional data analysis, reporting and historical audit tracking. Users can configure the visibility of individual windows of information, known as portlets, in the dashboard and can retain each user's preferences as to the location and order of these portlets to provide a personal dashboard for each user based on his or her role within the organization. Dashboard features include drill-down functionality, role-based security, user-level filtering and private labeling. Workflow features include parallel processing, automated events created with lender or service definitions, data collection screens for manual events and customizable event duration thresholds with notifications. For example, a servicer working on loan modifications may define that a Home Affordable Modification Program (HAMP) Step 1 package is created for each loan that does not have existing liens attached to it. As loans pass through the workflow, the system automatically orders these document packages once it knows that there are no existing liens. MRG offers a browser-based system for the preparation and delivery of compliant document packages, electronic disclosures, loan modifications and other services for mortgage lenders, banks and credit unions nationwide. MRG’s products are guaranteed to be in compliance with the most recent legislative and regulatory changes. For more information, visit  
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