Skip to main content

Wells Fargo reports nearly 500,000 customers provided with loan mods in 2009
Jan 15, 2010

Wells Fargo & Company said it continues to use the federal Home Affordable Modification Program (HAMP) and other modification programs to prevent foreclosures in communities across the country. Nearly half a million Wells Fargo loan customers were provided with mortgage payment relief through active trial and completed modifications in 2009. As of Dec. 31, 2009, the company reported 118,708 active trial and completed Home Affordable Modifications, including 8,424 completed modifications, and approximately 350,000 non-HAMP modifications. In the fourth quarter of 2009, Wells Fargo initiated or completed three modifications for every one foreclosure sale on owner-occupied properties, using both HAMP and other payment-relief focused modification efforts. This emphasis on mortgage modifications reflects the company’s continuing commitment to pursue all options to keep people in their homes as difficult economic conditions persist for customers and their communities. “We continue to use every available tool to prevent foreclosures when a viable alternative exists, as that is in the best interest of our customers, our communities and our shareholders,” said Mike Heid, co-president of Wells Fargo Home Mortgage. “Our objectives from the beginning have been to work to establish affordability for customers who are truly in need so that we can avoid foreclosures when possible. Our approach also considers the interests of the 92 percent of our customers who are current on their payments.” Approximately 74,000 borrowers among the 118,708 HAMP active and completed modifications reported by Wells Fargo had made all three trial payments as of Dec. 31, 2009. Most of the borrowers who had not made three payments were not yet scheduled for their third payment. Based on its experience with Home Affordable Modifications that have had sufficient seasoning, Wells Fargo anticipates its modification efforts will break out as outlined below: Borrowers who have made three HAMP trial payments as of 12/31/09 74,000 Completed modifications expected 50% Not eligible for HAMP after documents have been reviewed 25% Some required documents not provided 15% No required documents provided 10%    “HAMP is the first option we consider when working with a customer who is experiencing a financial hardship, but any customer who does not qualify for a Home Affordable Modification is also considered for our own modification programs or other alternatives to foreclosure,” Heid noted. Data showed that 92 percent of Wells Fargo’s customers remained current on their loans in the third quarter of 2009, and the company’s delinquency and foreclosure rates were two-thirds that of large servicers as a whole and the industry in total. In 2008 and 2009, fewer than two percent of the loans secured by owner-occupied homes and serviced by Wells Fargo proceeded to a foreclosure sale. Wells Fargo has continued its aggressive outreach efforts to establish Home Affordable Modifications for eligible customers and to gather the required HAMP documents from its customers. The company makes multiple attempts via telephone, mail and other means to contact borrowers who have provided only partial documentation and has tested door-to-door efforts to secure documents from these customers. It also has increased its home retention staff by more than 8,000 people in 2009 – for a total of more than 15,000 U.S.-based staff – to manage the increase in home preservation efforts. Economic conditions continue to change and those changes require new and different approaches to effectively help borrowers avoid foreclosure. Since last summer, Wells Fargo has provided input to the U.S. Department of Treasury on ways to improve HAMP. The company also continually works to update its own modification programs and develop new workout options. For more information, visit
Jan 15, 2010
Mortgage Forbearance Changes Create Challenges for Servicers

65% Of All Plans Would Expire By The End of 2021

Regulation and Compliance
Aug 02, 2021
CFPB Reports Trends In Financial Assistance

The latest developments from this study reveal that most consumers have exited the payment assistance they received at the start of the pandemic.

Analysis and Data
Jul 14, 2021
CFPB Orders GreenSky To Refund $9M In Unauthorized Loans

The consent order requires GreenSky to refund or cancel up to $9 million in loans for the customers harmed by this illegal conduct.

Regulation and Compliance
Jul 13, 2021
CFPB Warns Landlords And Consumer Reporting Agencies To Report Accurate Rental Information

Inaccurate rental or eviction information can unfairly block families and individuals from safe, affordable housing.

Regulation and Compliance
Jul 01, 2021
FHFA Mandates Quarterly Fair Lending Reports

FHFA issued orders for all enterprises to submit quarterly Fair Lending Reports with data and information to improve the FHFA’s capabilities. 

Regulation and Compliance
Jul 01, 2021
FHFA Follows CFPB To Protect Borrowers Once COVID-19 Foreclosure And Eviction Moratoriums End

The Federal Housing Finance Agency made it clear that Fannie Mae and Freddie Mac servicers are not permitted to make first notice or filing for foreclosure that would be prohibited by the CFPB protections for borrowers affected by COVID-19.

Regulation and Compliance
Jun 30, 2021