MortgageDashboard, an on-demand loan origination system (LOS) enabling straight-through, paperless mortgage processing for lenders, credit unions and banks, has added automated ticketing functionality and an instant chat feature to allow users of its Web-based MortgageDashboard loan origination software to submit trouble tickets and get help quickly without ever leaving the application.
One of the reasons more leaders are seeking out cloud-based solutions for their mortgage banking software is because it puts their loan originators on the same network as their technology provider, making it easier to get support. MortgageDashboard is one of the first companies to capitalize on this fact to provide help and support in a more streamlined fashion. The enhancement is the first of many the company has planned as part of its “Be Better” campaign to help loan officers upgrade their mortgage loan software.
“This is exactly what lenders are looking for when they buy into a Cloud-based LOS,” said Brian Clark, director of customer support for MortgageDashboard. “In today’s environment, borrower’s will not wait long for a loan officer to solve a problem. By making it easy to get help without leaving the application, lenders who rely on MortgageDashboard will have the support they need to close more loans.”
Loan officers can use an instant chat feature from within the loan origination software to get help immediately. When a user enters a live chat with support personnel, MortgageDashboard tech support can tell exactly where in the application the problem is occurring.
For more complex issues, an automated ticketing system gives users the ability to submit a request, in their own words and with screen shot attachments, without having to type anything. A trouble ticket is automatically issued and a confirmation email is sent that provides a link to log into the ticket to either add information or read notes or questions left by one of the company’s support specialists.
MortgageDashboard loan origination system was one of the industry’s first cloud-based mortgage broker software applications, though at the time it was released and became popular in the marketplace, systems delivered via the Internet were referred to as SaaS or Software as a Service offerings. As technology has evolved, MortgageDashboard has evolved with it.