REO Allegiance, one of the leading national property preservation and eviction services firms in the U.S., has introduced new custom smartphone applications for the use of property preservation contractors it works with to serve its national client base. The apps are available for Android phones, the iPhone, and the iPad. Their Blackberry application will be released in the next few weeks.
“Staying in touch with our crews in the field is core to our ability to deliver on our brand promise,” said Lisa Sadaoui, president and chief executive officer of REO Allegiance. “The mortgage loan servicers, asset managers and investors that we serve demand up-to-the-minute information and technology is the only way to deliver that. By using our smart phone applications, field service providers receive orders instantaneously in the field, respond to them, navigate quickly to the property and submit information back to us directly from the property. The end result is the delivery of superior on time performance for our clients.”
Field services contractors can now use the new apps to view work orders, check company communications, submit updates and bids, take and upload photos and complete and submit documents directly to REO Allegiance through their smartphones or iPad. The apps also provide the contractors with navigation and route planning functionalities, which enable contractors to enter various property addresses and plan their day accordingly. The apps are available for free and the company provides a Start-up Guide through its Web site.
“We’ve always believed that staying current with emerging technologies is the best way to serve our customers,” Sadaoui said. “Smartphone applications allow us to work most efficiently with our contractor network which results in shortened service completion timelines. Smartphone use will continue to increase, so it makes sense for us to invest in the development of apps that make it easier for our contractors to succeed for our clients.”
The new apps provide improved collaboration and productivity as it allows contractors to upload required photos, documents and information directly from their phones, without having to wait for computer access or a Wi-Fi hotspot. The firm is now working on additional features for the apps, such as invoicing capabilities.