Skip to main content

eMASON's Clarifire Community Portal Now Provides SPOC

NationalMortgageProfessional.com
Jul 08, 2011

eMASON Inc., a provider of business process automation software, has announced that its Clarifire application enables mortgage servicers to communicate directly with borrowers with its new feature, the Clarifire Community Portal, while providing one "Single Point of Contact," as required by the Obama Administration, federal regulators and Congress. The U.S. Department of the Treasury recently released a supplemental directive to the Making Homes Affordable (MHA) program that requires mortgage servicers to provide delinquent borrowers with a single point of contact (SPOC) throughout the entire default resolution process. The new policy guidance requires servicers to provide delinquent borrowers with a relationship manager by Sept. 1, 2011. eMASON has implemented Clarifire's Community Portal to provide GSE and servicers with the technology necessary to meet the Sept. 1 implementation deadline. The software enables them to timely deliver modifications, reduces cycle times and improves communication. The portal provides borrowers with a platform to communicate, receive notifications, upload required financial documents and review real-time status of their workout. Servicers using the Clarifire Community portal participate in the automated workflow, the workout qualification and decisioning for borrower inquiries, and have access to robust reporting and auditable processes that meet the requirements of the borrower delinquency management model. "Clarifire provides the industry with the Single Point of Contact though a technology platform of reliable centralized communication and work out activities between servicers and borrowers," said Jane Mason, president and chief executive officer of eMASON Inc. "Innovative technology like Clarifire is the heart of the solution for mortgage finance reform and the single point of contact requirement and provides the industry with secure interactive Web-based workflow."
Published
Jul 08, 2011
'A Long Road To Normal'

Nominated again to lead The Fed, Powell tells Senate committee to expect three rate hikes, but 'if we have to raise interest rates more over time, we will.'

Regulation and Compliance
Jan 11, 2022
CFPB: Complaint Response Worsens At Big 3 Credit Bureaus

Report claims Equifax, Experian, and TransUnion routinely failed to fully respond to consumers with errors.

Regulation and Compliance
Jan 10, 2022
The Fed Names Chairs, Deputy Chairs For 12 Reserve Banks

In recent years, the Federal Reserve System has worked to increase the overall diversity of the Reserve Bank and branch boards of directors and continues to build on those efforts.

Regulation and Compliance
Jan 06, 2022
The Fed: Rate Hike Likely Coming in June

Federal Open Market Committee's December minutes reveal discussion of first hike in federal funds rate in 2Q of 2022, as well as of ending asset purchases by March.

Regulation and Compliance
Jan 05, 2022
AARMR No Protection For Savanah Scares

Conference provides opportunity for regulators to interact, discuss common topics

Regulation and Compliance
Jan 04, 2022
McCargo Sworn In As Ginnie Mae President

Former HUD official becomes the first female to lead the Government National Mortgage Association.

Regulation and Compliance
Jan 04, 2022