Mortgage Contracting Services (MCS), a provider of property preservation, inspections and real estate-owned (REO) property maintenance to the financial services industry, has introduced its Vendor eLearning Portal. The online platform enables 24/7 access to educational modules and various reference documents to further enhance vendor knowledge of preservation guidelines as well as compliance topics. The available modules document the workflow of MCS’ vendor platform, Vendor360, and provide a high level perspective of MCS’ client and investor expectations.
MCS maintains a nationwide network of licensed and insured preservation subcontractors to improve the workflow, risk mitigation and cost savings of its clients. The company previously conducted all vendor learning opportunities through live roundtable discussions and webinars. However, scheduling was a challenge since vendors are located in all 50 U.S. states and their surrounding territories. The new Vendor eLearning Portal provides 24-hour login capabilities for MCS’ vendors to complete either entire eLearning sessions or various components at their convenience, as well as review up-to-date documentation on national compliance standards for different preservation services.
“Our vendor capacity is growing to support greater coverage and timeliness, so we are always in search of efficiency gains that also contribute to vendor knowledge of procedures and policies,” said John Maxwell, chief operations officer for MCS. “The portal is a continuation of these efforts by providing vendors a convenient and effective means to access information and increasing their understanding of compliance requirements and ultimately their excellence in performance.”
All of MCS’ previously offered webinars have been converted to eLearning modules for the portal. Each user is provided a secure login, which can be used within a business as needed. The login also serves to track the history of eLearning course completions within the system, ensuring that MCS can maintain an accurate record of vendors’ progress. With a running archive of each vendor’s qualification status, MCS can leverage the online portal to assign various eLearning courses to specific vendors and have the courses in-queue for fulfillment.
The portal additionally houses a library of regularly updated service requirement resources. Acting as a central repository of national preservation standards, the database helps keep vendor staffs fully versed on the latest changes.
"Adding availability, convenience and flexibility to vendors’ learning schedules enables them to be more proactive in their education and compliance understanding, and elevates the overall level of service that MCS provides to this network and to our clients,” said Maxwell.
