Genworth Streamlines MI Site to Speed Up Loan Submission Process

The U.S. Mortgage Insurance (USMI) unit of Genworth Financial Inc. has announced enhancements to its customer-facing Web site that will reduce the data required to submit a loan and give customers a single Web portal to deliver all loans submitted to Genworth for mortgage insurance (MI) coverage. The enhancements also allow customers to submit contract underwriting and Home Affordable Refinance Program (HARP) loan submissions through the same Web portal, using a single user name and password. “We know our customers prefer going to one website for all their loan submissions,” said Neale D’Rozario, chief information officer for Genworth’s USMI unit. “These enhancements are part of the company’s efforts to continually improve and make it easy for customers to do business with us.” In addition to providing a single portal for customers to submit all their loans to Genworth, the enhancements give customers the ability to perform one-step document uploads, and to view and track their loan status.