eLynx has announced the release and general availability of its latest offering under their Expedite platform, the Expedite Inbox, a centralized experience for consumers that can exist across all lines of business and lending products. The Inbox can also be branded and integrated with a bank’s existing Web presence. All document actions, such as reading, signing, printing, downloading and returning are supported in this consumer-focused portal.
“Trying to get a loan can be a confusing and even frustrating experience for today’s consumers, who have high expectations for interactive, unified experiences,” said eLynx President and CEO Sharon Matthews. “They must often navigate multiple user interfaces without certainty they are correctly completing requests from their bank. It was important that we support two-way document exchange for consumers, so that they could both receive and send documents from one system."
According to Laura Venerable, senior product Manager at eLynx, this release is the culmination of extensive collaboration with an advisory board of several banks and an outside design firm.
“The input from the advisory board really guided and validated the direction of this offering,” said Venerable. “We feel confident that it meets an array of needs for lenders, while providing a platform that fosters a more personalized experience with their on-the-go customers.”
The Inbox can be used by consumers on most Internet-enabled devices, including tablets such as iPads, and soon on a variety of mobile phones.
“With the multitude of options consumers have, lenders must differentiate themselves and establish consumer trust as early in the process as possible,” said eLynx SVP of Sales and Market Development Michael Pelfrey. “We’re thrilled to announce that Harland Financial Solutions will be reselling the Expedite Inbox to their lending customers."