LRES has launched an updated version of its auto assignment technology to further streamline and accelerate the placement, tracking and completion of appraisal and BPO order requests for qualified service providers. LRES’ auto assignment technology automates the selection process and ensures that the most appropriate appraiser or real estate agent receives each assignment. The system achieves this by automatically matching the assignment to the proximity of the subject property, while taking into account turn-time and quality.
Appraisers and real estate agents benefit from the latest technology by receiving assignments as soon as a customer orders a valuation request and receiving only preferred types of orders instead of having to review and reject orders manually. The system constantly adjusts scorecards so appraisers and agents who are diligent about quality and turn times are rewarded with more orders.
In terms of improved functionality for customers, the auto assignment technology offers the following enhancements:
► Provides users with improved turn-times and consistent quality;
► Provides tracking features to effectively communicate special instructions to vendors;
► Assigns orders to the optimal appraiser or agent based on graded scorecard, distance and customer requirements.
“The new capabilities of our auto assignment technology improves customer service, lowers costs by limiting human errors, reduces errors communicating special instructions and assigns orders to only the most qualified appraiser or real estate agent,” said Roger Beane, CEO of LRES. “The system streamlines a labor-intensive process, while creating the capacity for LRES to closely work with and train our agent partners to improve the overall valuation process.”