Skip to main content

Survey Finds Under 20 Percent in Industry Use Mobile Technologies for Business
Apr 08, 2013

Ernst Publishing Company has shared the results of their recent survey on the use of mobile technologies in the mortgage lending industry at the American Land Title Association’s recent Business Strategies Conference in Oklahoma City. While more than 80 percent of respondents use mobile technologies daily in their personal lives, only 17 percent said that at least half of the business services they provide were currently being offered to consumers via mobile devices. “Because of the risk averse nature of our business, our industry has always lagged behind technology trends to some degree, but this time it could really hurt us,” said Gregory E. Teal, president and chief executive officer of Ernst Publishing. “We’re our own best evidence that consumers want access to mobile tools and yet we’re not making these tools a priority in the way we deal with our customers. This establishes mobile as a significant competitive opportunity for the firms that innovate here.” To uncover these findings, Ernst surveyed over 8,500 industry participants, including title agents, lenders, escrow agents, attorneys, real estate agents and technology vendors. Teal shared the insights with the industry on a panel that also featured Abhinav Asthana, product strategist for Wipro Gallagher Solutions, and Katie Laws, business development officer for Stewart Abstract & Title of Oklahoma.
Apr 08, 2013
More from
ICE Makes Enhancements To Its Mortgage Prepayment Model

The Intercontinental Exchange, Inc. made enhancements to its mortgage prepayment model with daily residential mortgage rates from ICE Mortgage technology.

Jul 27, 2021
Liquid Mortgage Technology Supports Efficient Debt Market

Liquid Mortgage received a U.S. patent for its distributed ledger technology to support its future vision of efficient and transparent debt markets.

Jul 22, 2021
Rocket Expands Home Search Tool To All 50 States

Rocket Homes announced its growing home search tool now includes listings from all 50 states.

Jul 21, 2021
Better's One-Click Checkout Now Offers Title Insurance For Refi's

Better announced it has been licensed as a title insurance provider for refinance transactions through Better Settlement Services (BSS) in Virginia. 

Jul 20, 2021
Fairway Independent Mortgage Uses Doma To Improve Refinance Business

Doma Intelligence platform will remove key points of friction and frustration that affect traditional mortgage closings.

Jul 16, 2021
Total Expert For Salesforce Improves Customer Engagement

Total Expert announced their integration with Salesforce to enable marketing and customer engagement on behalf of advisors, loan officers, and personal bankers. 

Jul 15, 2021