New Consumer Financial Protection Bureau Qualified Mortgage (QM) rules have lenders looking for non-affiliated title companies they can trust to see their clients through the closing process. To solve the need of lenders looking for title and settlement service providers that can deliver personal, localized service in markets across the country, mortgage-industry veteran, Joe Amoroso, has launched Indeed Abstract.
Built with a lender-centric mentality, Indeed Abstract prides itself on offering lenders and their customers the personalized service and reliability that quality local title companies are known for, but on a national level. Through his nearly 30 years of experience in the mortgage industry, Amoroso has seen firsthand how a commitment to customer service can help lenders strengthen their reputations and referral business from satisfied customers.
Mindful that home buyers often need to operate outside of the traditional nine-to-five workday, Indeed Abstract has implemented a nightline to assist with evening and weekend closings. To make the entire process as easy as possible for its customers, Indeed Abstract also offers web-based technology that allows for online ordering and 24/7 transaction monitoring. Every order at Indeed Abstract is managed by an in-house coordinator to ensure a smooth and trouble free closing process and an extra level of personalized service.
“New QM regulations are not making things any easier for lenders or their customers. Lenders and brokers in particular need to be very aware of these changes and the potential impact regarding the service providers they utilize. With this in mind, Indeed has developed its “Best Practices Policy” to ensure quality, confidence and integrity in our relationships with our business partners,” commented Amoroso, who will serve as managing director for Indeed Abstract. “With Indeed Abstract, the focus is on making things as easy as possible for the lender and their customers. One of the few constants you can bet on in our industry is that a focus on customer service separates the best from the rest over the long term.”