TeleVoice Capitalizes on Servicers' SPoC for 36 Percent Business Increase

TeleVoice has posted a 36 percent increase in revenues during its 2013 fiscal year, driven primarily by strong market adoption of SpotLight, TeleVoice’s Single Point of Contact (SPoC) call management solution, sales of systems to new mortgage servicing clients and an expansion of TeleVoice’s systems within its existing clients in response to significant levels of loan portfolio growth. “TeleVoice’s continued success is attributable to the mortgage servicing industry’s need for customizable and effective technologies in order to achieve compliance and meet the influx of complex borrower inquiries,” said Barry Hays, co-founder and senior vice president of TeleVoice. “The CFPB’s mortgage servicing rules, specifically SPoC and loss mitigation guidelines, require servicers and subservicers to rework processes and utilize the right technology to meet new deadlines and standards.”