Fay Servicing has announced that Andy Laing has joined its executive team as its chief operating officer where he will lead all of the firm’s servicing, default, business intelligence and back office operations, as well as help manage new strategic initiatives.
Laing brings more than 20 years of experience in the financial services industry. He most recently served as senior manager in the financial services strategy and operations department at Deloitte Consulting, LLP, where he spent the last three years supporting the design and implementation of product, channel and operation transformation of large banks and credit card companies. His primary focus was to assist in the adaptation of business models to a rapidly changing business and regulatory environment. Laing also served in numerous executive positions at HSBC, including EVP and head of global credit card operations as well as SVP and head of customer service and loan administration for HSBC’s North American secured and unsecured businesses. Prior to the ten years Laing spent at HSBC, he worked as a consultant at Accenture and as an analyst at the Federal Reserve.
“A key theme throughout Andy’s accomplishments and research has been his focus on the benefits of maximizing the customer’s experience which makes him an ideal fit with our firm,” said Ed Fay, chief executive officer of Fay Servicing. “His experience successfully applying operational discipline to large-scale consumer finance platforms will help us continue to grow in a controlled manner while providing valuable solutions to our borrowers and maintaining high levels of performance for our clients.”