LenderLive Network Inc. announced that it has been selected by Equity Resources, Inc., an Ohio-based mortgage firm, as a subservicer for its residential loan portfolio. Equity Resources has 20 branch offices and lends in 14 states with the majority of their business in Ohio, Pennsylvania, North Carolina and Maryland. The 20-year-old company offers several loan products on a customer-referral basis, including conventional, FHA, USDA and VA. Equity Resources made its selection after an extensive review of subservicers, based on LenderLive’s ability to help raise customer service levels, reduce costs and enable Equity Resources to accelerate the growth of its mortgage business.
“At Equity Resources, we are keenly aware that our customers come to us based on referrals from Realtors, advisors and other satisfied borrowers,” said Shannon Mathews, loan servicing and compliance manager at Equity Resources. “We wanted a partner that understood the need for a high level of customer service and could deliver it consistently.
“LenderLive’s servicing technology and the comprehensive reporting they provide at both the portfolio and customer levels is helping us run our mortgage business more effectively and efficiently,” added Mathews. “But the deciding factor was that they are the right partner to care for our customers, who, in turn, will share their positive experiences with their circle of friends, family and business associates.”
“Our partnership with Equity Resources employs a customized solution designed specifically for their business model,” said Dave Vida, president of LenderLive’s Loan Servicing division.