ClosingCorp has introduced two new application tools that drastically reduce the implementation time of the company’s flagship SmartGFE service.
ClosingCorp’s new Customer Relationship System (CRS) and SmartGFE Support Application Tools have enabled ClosingCorp to reduce the time it takes clients to implement the SmartGFE service from weeks to days. With the new CRS, SmartGFE clients can refer preferred providers to ClosingCorp and get current status updates regarding the onboarding of these providers via a simple online portal. Within 24 hours of referral, preferred providers are assigned to ClosingCorp’s data team for onboarding and the adding of rates and fees to the database accessible by SmartGFE. The Support Application Tools enable ClosingCorp’s client support team to quickly setup and configure SmartGFE based on a client’s specific business rules without the involvement of the product development team and software programmers. This highly efficient process enables clients to begin using SmartGFE and accessing the rates and fees from ClosingCorp’s comprehensive network of 12,000 service providers in less than a day.
“The ability to configure the features of SmartGFE based on a client’s specific needs is one of most compelling aspects of the service,” said Jennifer Koonce, vice president of operations for ClosingCorp. “The improvements we have made allow customers to quickly refer a provider to our network and see up-to-date progress as their rate information is made available. In addition, our support team quickly can configure accounts, users, and business rules to match the operational preferences for each customer. These new application tools have significantly improved the speed for which customers can start using SmartGFE and its multiple benefits.”