The Better Business Bureau of Western Washington has named MILA Inc. the Customer Service Business of the Year in its Large Business Category. MILA was one of hundreds of Washington-area organizations that applied for the award. The annual award ceremony was held at the Fairmont Olympic Hotel in Seattle in late October. MILA was deemed a winner in this category for providing "an outstanding commitment to exceptional customer service standards."
MILA's Underwriting Helpdesk was designed to assist brokers via phone or e-mail with changes to their loans prior to shipping or electronically delivering the file. Another way MILA connects brokers and borrowers is that after a loan submission is received, MILA's relationship manager steps in as the single point of contact for each loan to facilitate the communication process through closing.
Companies were chosen in small and large business categories, as well as presented specific awards in the areas of customer service, community involvement and innovative business practices. Each company submitted a written essay and participated in an interview with the judging committee. These two components were used to determine the 21 finalists and winners.
Each quarter, MILA distributes BrokerPoint, a newsletter targeting the industry's leading mortgage professionals. Each issue of BrokerPoint offers tips and ideas on how to cultivate and manage businesses, in addition to a profile on MILA's top producing broker, industry statistics and MILA's upcoming trade show schedule. BrokerPoint may be accessed online at www.mila.com.
In other MILA news AccessPoint, MILA's online loan management and automated underwriting engine, has reached 1 million broker logins. Launched in 2002, AccessPoint is one of the only Web-based systems in the industry that provides complete loan information and tracking in real-time.
MILA's AccessPoint technology streamlines the loan process by providing all necessary information to the broker upfront while eliminating phone tag with the lender. To date, AccessPoint logins average approximately 120,000 hits per month, additionally, 30,000 loan officers and processors use the technology with an additional 500 brokers being added per month.
For more information, visit www.mila.com.