LoanLogics has named Meg Guard vice president of account management and support.
“Meg has the experience and the expertise to develop and implement highly effective account management and support procedures that will increase client satisfaction and revenue,” said Leah Fox, SVP of customer success of LoanLogics. “She will focus on managing our relationships with high-profile, large lenders and identifying opportunity to expand our support of their needs. The aim is to enable our clients to maximize the effectiveness of their use of our enterprise loan quality and performance analytics platform for the benefit of their organizations.”
As vice president of account management and support, Guard and her team will work with clients, as well as internal teams such as operations, IT and sales. The Account Management team will help with enterprise technical implementations and provide technical support. They will conduct client meetings on implementation planning, business updates and support escalations. As leader of the team, Guard will also develop and deliver executive updates on the status of accounts.
Prior to joining LoanLogics, Guard served as director and program manager of internal operations for Ascensus and was responsible for collaborating with senior management and determining the strategy for projects to enhance internal operations. She led several project teams that defined process improvements, documented them, designed instructional content for colleagues and implemented improvements.
In addition, as a project manager at Penn Mutual, Guard focused on product development and compliance projects designed to offer attractive annuity products to the market space and increase revenue for the organization.
She spent 18 years at Epicor, the last 10 as a senior project manager, during which time she successfully completed the Six Sigma Green Belt training courses. Guard led the design and deployment of the company’s new Learning Management System that generated more than $1 million in revenue. She led the client services and support teams for eight years and was responsible for the company’s annual educational conference from 2003-2011.