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The Best State for Banking Is …

Phil Hall
May 17, 2017
Planet Management Group, a servicer of residential and commercial mortgages and real estate assets, has opened a Western regional office in Irving, Texas

When it comes to the best banking experience, there is a world of difference between Texas and Alaska, according to a new study released by
Working on a measurement criteria that includes availability of choice, bank stability, customer satisfaction and access to the best bank rates, found Texas had the widest range of local banking choices—541 different banks—and the best competitive rates. Other states that scored high for bank quality are California (with 226 banks), Kansas, Illinois, Oklahoma, a sixth-place tie between Florida and Virginia, Massachusetts, Colorado and New York.
On the flip side, Alaska was faulted for the fewest home-based banks and the worst average customer service score. Other states that did poorly in this study are Rhode Island, Wisconsin, Vermont, Pennsylvania, Connecticut, a seventh-place tie between Arizona and North Dakota, Michigan and Tennessee.
“Getting good value out of your bank is largely about exercising your freedom of choice,” says Richard Barrington, senior financial analyst for “However, the more limited those choices are, the harder it is for consumers to get as much value.”

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