has hired Kristy Fercho as President to lead the company’s mortgage business. Fercho previously served as Senior Vice President and Customer Delivery Executive for Fannie Mae.
Fercho was with Fannie Mae for 15 years, starting as Vice President of Human Resources, responsible for the company’s people strategy, talent acquisition and cultural transformation. Since 2007, she has served in various customer management roles, overseeing the mortgage production of nearly 2,000 lenders. Most recently, she was responsible for the customer delivery strategy and business performance of all customers in the western U.S., delivering single-family home loans to the agency. Her experience in the industry is broad and deep, covering mortgage originations, servicing, fulfillment, risk management and regulation.
“We couldn’t be more pleased than to have Kristy on board to lead our mortgage business,” said Alessandro DiNello, President and Chief Executive Officer of Flagstar. “She brings a wealth of industry experience from Fannie Mae, a powerhouse in the mortgage industry and a leading source of financing for home lenders. And the timing couldn’t be better with Flagstar primed to consolidate our position as the fifth largest bank originator in the country. Even better, she has worked with Flagstar since 2008 and knows our company well.”