has announced plans to operate in all 50 states. In a major step toward that goal, the company has deployed Ellie Mae’s Encompass
digital mortgage solution, which provides a single system of record and a digital mortgage experience for the entire loan lifecycle.
“We have invested tremendous resources to create the finest possible experience for our realtor and builder partners, our loan officers and our customers,” said Jeff Morgan, Chief Executive Officer at Mortgages USA. “It all starts with our culture of open communication, accessibility and the speed to consistently close loans in 15 to 20 days. Now, thanks to the introduction of Encompass, we have eliminated 20 percent of the forms borrowers previously had to sign, and virtually all documents can be signed by the borrowers from their cellphones.”
The Ellie Mae partnership is first in a long list of upgrades planned for Mortgages USA’s technology stack. The company will also implement future improvements to its CRM and its loan application process, including an upcoming rollout of automated decisioning.
“Many of our loan officers are rarely in the office,” said Richard Frunzi, President of Mortgages USA. “They’re out at closings, working with realtor and builder partners, and developing face-to-face relationships. The problem is, if they can’t access the lending platform from their phones, then they can’t adequately assist potential or current clients who call while they’re out. Since one of our core values is speed, we’re excited to be able to access Encompass anytime, anywhere, from any device.”
Cathleen Schreiner Gates, Executive Vice President of Sales and Marketing at Ellie Mae, said, “The team at Mortgages USA is focused on delivering the best experience for their borrowers and partners alike. That philosophy is shared by all of us at Ellie Mae, as we deliver a truly digital mortgage experience to help our lenders close more loans, reduce the time to close and lower the cost of origination. We look forward to helping Mortgages USA add efficiencies and convenience through their use of Encompass as they progress toward their goal of serving realtors, builders and customers nationwide.”