has selected Rick Holcomb as Senior Vice President of its Tax Outsourcing Operations, Holcomb will oversee LERETA’s tax outsourcing, call center and customer care teams.
Holcomb comes to LERETA with more than 25 years of experience focusing on all facets of servicing, insurance and tax with a core emphasis on strategic planning, customer relationships, process improvement and operational management.
“LERETA has invested significantly in technology and integrated solutions focused on transforming the tax service industry,” said Jim Micali, Chief Operating Officer at LERETA. “Adding Rick will enhance our leadership team, and his overall industry experience also brings significant value to our current and future clients. We look forward to Rick’s contributions to the company and the industry as a whole.”
Most recently, Holcomb was Vice President of Operations at CoreLogic. He began his tax service career at First American Real Estate Tax Service, and had increasing responsibilities throughout the operational departments. He also worked for Midland Mortgage, a division of MidFirst Bank in Oklahoma.
“Being able to lead LERETA’s tax outsourcing and call center teams at this time in our history is very exciting,” Holcomb said. “The client-centered and performance-driven culture attracted me to LERETA along with the company’s drive to transform the role of technology within tax services. I believe in the principle that decisions are made to benefit the customer, and LERETA shares that philosophy; hence joining its team was very compelling to me. Having the ability to help with the continued efforts to drive the industry forward will be very rewarding.”