Guild Mortgage Launches New Secure eClose Solution
September 15, 2018
Guild Mortgage has announced a secure eClose solution powered by Guild’s proprietary technology and DocuSign. With Guild’s eClose option, customers can choose to review and sign loan documents electronically, helping to make their experience more convenient and efficient.
Guild’s compliance, operations and technology teams partnered with DocuSign to create a custom closing experience designed to make the signing of closing documents easier and less time-consuming than a traditional mortgage closing. The hybrid eClose process enables customers to sign most loan documents digitally, with a select few documents signed in ink at closing. eClose provides enhanced security protections, while reducing paperwork. Documents are retained in an encrypted electronic envelope and accessible only upon successful user authentication. Customers have peace of mind knowing their personal information is protected.
“We are committed to offering our customers a high-tech, high-touch experience that goes beyond typical digital mortgage options,” said Mary Ann McGarry, Guild’s President and Chief Executive Officer. “Our eClose option combines trusted, user-friendly e-signature technology that is already widely used in the industry and the personal touch Guild is known for in order to offer a better experience.”
By leveraging DocuSign, Guild was able to create a custom eClosing experience designed to maximize functionality, ease of use and adoption. Guild customers can e-sign from any mobile device with technology now used by hundreds of millions of people worldwide, while the system uses a platform already widely adopted by Guild’s settlement agent and real estate partners nationwide.
“DocuSign pioneered the development of e-signature technology, and today offers the world’s leading e-signature solution as part of its broader System of Agreement Platform,” said Georg Gerstenfeld, General Manager and Vice President of Global Real Estate Solutions at DocuSign. “Guild Mortgage has leveraged our platform to build an innovative offering to accelerate the mortgage process and simplify transactions for leading real estate brokers and settlement agents. Given the millions of real estate users that DocuSign already has, we’re looking forward to Guild helping even more.”
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