RoundPoint Mortgage Servicing Corporation
has announced that it has earned the Servicer Total Achievement and Rewards (STAR) Program performer recognition from Fannie Mae, reserved for top performing servicers. RoundPoint earned recognition for two categories: General Servicing and Solution Delivery, based on specific metrics set by Fannie Mae.
“We are honored to receive Fannie Mae’s STAR recognition because it acknowledges the tremendous effort put forth by our customer service team to consistently deliver exceptional support,” said Kevin Brungardt, Chief Executive Officer of RoundPoint. “The recognition aligns with our corporate values, our focus on service excellence, and being ‘all things home’ to our customers.”
The STAR Program is a performance management and recognition program with a transparent and formal framework that recognizes Fannie Mae’s servicing partners for their competency, capacity, and overall performance.