Skip to main content

Wipro Gallagher Solutions Releases Upgrade to NetOxygen Launchpad

Jun 20, 2019
Wipro Gallagher Solutions partnered with DocMagic, thus enabling Wipro Gallagher Solutions to advance digital mortgage processes via a seamless integration to DocMagic services

Wipro Gallagher Solutions (WGS) has released the latest update of NetOxygen Launchpad, a consumer point-of-sale (POS) portal delivering true digital experience and enhanced consumer engagement, across channels, throughout the loan cycle, including the post loan submission process.
 
Wipro’s NetOxygen Launchpad 3.0 experience helps lenders transform the consumer application by offering easy access to loan documents, disclosures, key loan contacts, and interactive to-do lists from any device (PC, laptop, tablet, or smartphone). With its responsive and adaptive design, NetOxygen Launchpad seamlessly adjusts to the end user’s device.
 
NetOxygen Launchpad automatically and dynamically routes all queries through an online real-time chat support system. Consumers also have the ability to upload supporting documents to resolve outstanding stipulations. While bankers/loan officers, and other key support staff, are available via e-mail or phone, Artificial Intelligence-driven chatbots and live agent co-browsing provide additional automated and tailored assistance.
 
NetOxygen Launchpad seamlessly integrates a “guided help” feature that provides real-time, step-by-step guidance to users to help them perform a variety of tasks from start to finish. NetOxygen Launchpad is also enabled with OCR (optical character recognition) and ADR (automated document recognition) technologies, that helps in minimizing user errors.
 
“The NetOxygen Launchpad experience ensures that the consumer engagement does not end after the loan application is submitted. The typical time for application processing can be anywhere from 4 to 14 minutes, but the post-submission experience can be 10-30 days or more,” said Alok Bansal, vice president and head, Wipro Gallagher Solutions, Wipro Limited. “Through NetOxygen Launchpad, consumers are engaged during the entire loan origination process and are provided with the necessary resources at their fingertips, wherever they are.”

 
About the author
Published
Jun 20, 2019
More from
Tech
Navigating The Future Of Marketing Technology

Take inspiration from these tomorrow-oriented improvements and see how they could be adapted

Mar 18, 2024
Women Of Tech 2024

Honoring Women Of Mortgage Technology

Mar 18, 2024
Manually Scrubbing For HMDA Compliance? It’s Time To Automate

Investing in digital transformation systems provides a significant advantage over “wait-and-see” institutions

Feb 26, 2024
From Figure Eights to Mortgage Rates

From Team USA’s grace to financial services’ embrace, Matthew Blackmer draws parallels from his past to the future

Jan 31, 2024
Commissions Alert: Pop Your Profits And Don't Leave A Penny On The Table

Lenders need better tech to help homeowners unlock $20 trillion in tappable equity

Dec 21, 2023
The Road To Success In 2024

A loan servicer’s perspectives on the year ahead

Dec 18, 2023