Citadel Servicing Corporation has announced the launch of its new online Payment Portal. This new, mobile-optimized payment solution simplifies the user experience by enabling secure payments of customers mortgages online 24/7. The Payment Portal was designed to keep pace with changing social habits, shifting demographics, evolving customer demands and emerging technology.
Additional features allow the customer to access their loan details, history, tax and insurance information, and ARM details. This all housed in a single convenient location.
"We are continually looking to improve the services we provide our customers and are very excited to be able to provide an online platform which makes doing just that through this new online payment portal," said Eric Friedman, SVP director of servicing for Citadel Servicing Corporation. "Launching this service will make it easier for our customer to make their loan payments without leaving the comfort of their home, and we see this being a great success as we continue to work to incorporate additional features into the portal. One of the benefits of working with a vertically integrated servicer like Citadel is that the relationship you're creating between the borrower and the servicer is one that you can predict with benefits to your borrower, such as online payment services."
Citadel recently surpassed $3 billion in servicing under management and with this new service being introduced, it will enable CSC to strengthen their growing servicing portfolio.