Less Than Half of Borrowers Happy With Mortgage Process – NMP Skip to main content

Less Than Half of Borrowers Happy With Mortgage Process

Oct 10, 2019
Photo credit: Getty Images/yayayoyo

While homeownership is often described as the American Dream, a new study by HSH.com found many borrowers had some nightmarish aspects within the experience.
 
In a poll of 500 adults, the study found 47 percent of respondents were satisfied with the experience and wanted nothing changed about it. Among those who were not pleased with the process, 18 percent felt that the credit analysis was the most stressful part of getting a mortgage while 17 percent complained about getting mortgage insurance and 13 percent stated that processing difficulties kept them from closing. Also, 10 percent cited problems with appraisals and 4 percent complained about problematic income verification and home inspection issues.
 
“Mortgage lenders are approving loans at a high rate,” said Gina Pogol, a staff writer at HSH.com. “And borrowers with concerns about loan approval have several options, including government-backed and non-prime loans. The best way to remove the stress of the mortgage process is to start early, to get preapproved for your home loan before shopping for a home, and to contact multiple lenders before beginning the application process.”

 
About the author
Published
Oct 10, 2019
Fed Holds Rates, But Pricing Pressures Persist

Rising Treasury yields and fresh inflation data complicate rate locks, borrower qualification, and lender margins as markets anticipate another hike in December

Oct 29, 2026
Zippy Adds Capital For Manufactured-Home Lending Push

The $20 million investment from Saluda Grade will support expansion beyond 27 states and new loan products across wholesale, retail, and community channels

Oct 16, 2026
Inflation Hits 3.7%, Putting Mortgage Rate Relief At Risk

September’s inflation pickup puts recent rate improvements at risk, potentially eroding affordability gains from lower home prices and seller concessions

Oct 14, 2026
PLACE Acquires Ardley, Expanding Push To Turn Existing Borrowers Into New Loans

The latest deal connects borrower retention technology with Maxwell's origination platform and PLACE's real estate network, creating new opportunities for lenders

Oct 09, 2026
Equifax, TransUnion Launch New Tools To Cut Credit Report Costs

Both bureaus introduce ways to purchase credit scores separately from reports, while Equifax reports growing VantageScore adoption and extends $1 pricing through 2028

Oct 09, 2026
Newrez, eXp Realty Form Joint Venture To Target Purchase Business

Revenos Mortgage is set to launch in early 2027, replacing eXp's joint venture with Kind Lending

Oct 08, 2026