Total Expert Names Two New VPs – NMP Skip to main content

Total Expert Names Two New VPs

Jul 14, 2020
People shaking hands.
Director of Events

Total Expert, a fintech company specializing in fully-integrated platforms for the mortgage and financial services industries, appointed Kevin Dotzenrod as VP of engineering and Laura Theodore as VP of customer success.

Kevin Dotzenrod_VP of Engineering_Total Expert

Dotzenrod brings over 20 years of experience in software development, technical architecture and engineering to his new role. He has also led a number of technology teams for companies such as Target, Amazon and Dow Jones. Dotzenrod will be responsible for leading the Total Expert engineering team in hopes to scale product architecture to a high-throughput enterprise system, by focusing on process development and long-term architecture management.

Laura Theodore_VP of Customer Success_Total ExpertTheodore brings over 14 years of experience in customer success and support teams for high-growth software companies to her role. She help develop a process-driven, highly-scalable and customer-centric approach to product experience and engagement.

"Bringing Kevin and Laura on board will help us expand our engineering and customer teams as our platform continues to scale rapidly on an enterprise level," says Joe Welu, founder and CEO of Total Expert. "Our customers are some of the largest financial services organizations in the country, and they look to us to provide a platform that will help them build their business and grow stronger relationships with the customers they serve."

The company has made a number of executive new hires and continues to see significant growth. According to a release, Total Expert's company revenues increased by 3,206%, with its workforce growing 130% in the last year.

About the author
Director of Events
Navi Persaud is Director of Events at NMP.
Published
Jul 14, 2020
More from
Tech
Pennymac Expands AWS Partnership To Deploy AI Borrower Assistant

Lender says conversational AI will support borrower outreach and application workflows while accelerating cloud modernization of Plaisse

Jun 16, 2026
Ardley Launches Self-Service Platform For Mortgage Portfolio Growth

New platform lets lenders and servicers adjust pricing, borrower journeys and outreach campaigns directly

Jun 15, 2026
Lorien AI Integrates With MeridianLink Mortgage

Integration brings conversational AI, document analysis, and underwriting guidance directly into the loan origination workflow

Jun 15, 2026
More Than Half Of Buyers Say They'd Purchase A Home Without Human Help

Veterans United survey highlights growing consumer trust in AI-powered mortgage guidance, lender shopping, and document management

Jun 12, 2026
Friday Harbor Integrates AI Pre-Underwriting Platform With MeridianLink Mortgage

Integration brings AI-powered pre-underwriting platform into MeridianLink's loan origination system

Jun 09, 2026
Morningstar Adds AI Access To CMBS And CRE Analytics Platform

New capability lets users query commercial real estate and securitized credit data using natural-language prompts

Jun 05, 2026