Peoples Processing, Inc. introduced a unique mailbox monitoring system that can help servicers manage the forbearance and other default related requests with a high level of quality and consistency.
The mailbox monitoring system helps servicers in ensuring that every forbearance request coming in is allocated to the relevant processor, in time and service-level agreements for response are defined clearly. This will allow servicers to drive efficiency in the default servicing process.
Sam Verma, president and CEO at Peoples Processing
, said, “With our mailbox monitoring system, we are enabling servicers to process large volume of forbearance requests with high degree of accuracy and precision. Servicers enjoy benefits of faster, prioritized, and relevant follow-ups with the borrowers, while ensuring compliance.”