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Woodard Talks Event Etiquette, Why Data Is An Obstacle For Lenders And More

Navi Persaud
May 28, 2021

Learn how to lead from Total Expert’s Chief Customer Officer.

On Wednesday, May 26, the Mortgage Leadership Outlook featured Total Expert's chief customer officer, Sue Woodard. Woodard and Andrew Berman explored her origin story, what she loved about the mortgage industry, How to “Spring” Out of a Slump, how to create forever borrowers, the biggest tech obstacles and opportunities facing mortgage lenders, how to thrive in margin compression and more.

Woodard brings nearly 30 years of financial services and mortgage industry experience, strategic vision, and leadership to her role as chief customer officer – where her focus is on helping customers achieve greater productivity and long-term success. She started her career at the ground level, became a top producer, then leveraged her knowledge to become a highly acclaimed industry speaker, subject matter expert, and technology executive.

In addition to having hosted a successful financial radio program and making guest appearances on CNBC, Woodard has been awarded numerous industry honors, including the NMP Most Powerful Women in Mortgage Banking, the MPA HOT 100 list, the Housing Wire Vanguard Award, and the NMP Most Innovative Award. She also serves on the board of HOPE4Youth, a local non-profit working to end youth homelessness.

“I would really encourage people to be very thoughtful about respecting others, operate with a lot of respect and caution and don't make assumptions.”

See all the interviews from the Mortgage Leadership Outlook series on our YouTube channel.

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